Integrate Active Directory
with ServiceNow
Data Solutions
Connect Active Directory with ServiceNow to ensure accurate user records across ITSM platforms. With ETL-driven automation and directory-to-cloud connectivity, you can keep user and manager details in sync to support approvals, routing, and incident resolution.
Sample Integration Use Case
Sync Directory Users with ServiceNow
Your ServiceNow environment relies on accurate user profiles for assigning incidents and processing requests. To reduce inconsistencies, you need to synchronize user data from Active Directory, including department, title, and manager fields.
Developed for Complex Enterprise Workloads
Our Solutions Are Built to Support
Advanced Data Workflows Across Systems
Keep IT Service Records Current and Actionable
Syncing user data from Active Directory to ServiceNow improves assignment accuracy, escalations, and overall ITSM processes.
Support Workflow Consistency and Governance
Automating updates ensures requests and approvals are routed correctly without manual profile management.
Aligned Data and Improved Workflows
Maintain up-to-date user and manager data in ServiceNow by syncing with your internal directory.
| Scenario | Data Movement | Business Outcomes |
|---|---|---|
| Sync users from AD to ServiceNow | Active Directory → ServiceNow | Ensure correct user data for tickets and approvals |
| Update job titles and departments | Active Directory → ServiceNow | Keep profiles current for reporting and assignment |
| Auto-remove access from ServiceNow | Active Directory → ServiceNow | Disable users when removed from AD |
| Sync manager relationships | Active Directory → ServiceNow | Improve approval routing and accountability |
| Export ServiceNow profiles for audit | ServiceNow → Active Directory | Reconcile user data across platforms |
System Compatibility
Integration Tools Built for Each System
Active Directory
Manage user accounts, groups, and directory structure through directory-level access and filtering.
Learn More
ServiceNow
Connect to user records, requests, and approvals using API-based integration with field mapping support.
Learn MoreAccess the full suite of KingswaySoft’s SSIS Integration Toolkits
and the SSIS Productivity Pack under a single commercial license.
Comprehensive Integration Solution
Using Our SSIS Ultimate Edition
Directory Services Integration Scenarios
View data integration scenarios supported by our solutions. Each example shows how our
components connect enterprise platforms and services to support practical business processes.
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Integrate LDAP Directory with Elasticsearch
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Integrate LDAP Directory with WebSphere
More Data Integration Use Cases
See more use cases across databases,
enterprise systems, and supported application platforms.
Database Connections
Dynamics 365
Dynamics GP
Dynamics SL
HubSpot
Marketo
NetSuite
Oracle CRM On Demand
Oracle Marketing Cloud
Project Server
QuickBooks
Salesforce
SharePoint
