Integrate LDAP Directory
with ServiceNow

Connect LDAP Directory with ServiceNow to deliver user and group records for profile management, request routing, and access visibility.
With KingswaySoft’s ETL-based integration, you can extract structured identity data from LDAP and deliver it to ServiceNow with control over field mapping and update logic.

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LDAP Directory with ServiceNow Integration

Sample Integration Use Case

Populate ServiceNow with LDAP User Data

Your organization maintains user identity in an LDAP Directory and wants to keep ServiceNow profiles current for ITSM processes. ETL workflows extract records and push them into ServiceNow to support accurate routing, assignment, and access management.

User Records Queried from LDAP Directory: Filtered by group, department, or status
ETL Workflow Maps Attributes to ServiceNow Format: Fields like name, title, and manager are aligned to the user table
Records Created or Updated in ServiceNow: User profiles reflect current directory data for use in workflows

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Developed for Complex Enterprise Workloads

Our Solutions Are Built to Support Advanced Data Workflows Across Systems

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Improve User Accuracy in IT Service Workflows

Delivering LDAP identity data to ServiceNow helps ensure user profiles are accurate, which improves request routing, approvals, and task assignments across the ITSM platform.

Enable Scalable Profile Management

Directory-driven updates reduce manual data entry and help teams manage access and visibility across growing environments.

Aligned Data and Improved Workflows

Deliver LDAP user and group records to ServiceNow to support accurate profiles, routing, and automation.

Scenario	Data Movement	Business Outcomes
Create new user profiles in ServiceNow	LDAP Directory → ServiceNow	Automate onboarding and profile setup
Update existing user attributes	LDAP Directory → ServiceNow	Keep titles, departments, and contact info current
Assign roles based on directory groups	LDAP Directory → ServiceNow	Map users to appropriate groups for access and approvals
Archive inactive users	LDAP Directory → ServiceNow	Remove outdated profiles to maintain data hygiene
Enrich ServiceNow records with LDAP	LDAP Directory → ServiceNow	Add user context for reporting and decision-making

System Compatibility

Integration Tools Built for Each System

LDAP Directory

Query user and group data with filtering by organizational unit, group, or status.

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ServiceNow

Connects to user and group tables via REST API support for read and write operations.

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ServiceNow and LDAP Directory Integration is available in SSIS Integration Toolkit

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Directory Services Integration Scenarios

View data integration scenarios supported by our SSIS solutions. Each example shows how our components connect enterprise platforms and services to support practical business processes.