At KingswaySoft, we strive in providing the best possible customer service and support to our customers. Our primary goal is to make you as our customer or partner successful. We are always here to assist you if you require any assistance with a KingswaySoft product or feature. As our business grows, we are working hard to make more support resources available on our website.

Should you experience any problems or technical difficulties using your software, you are more than welcome to get in touch with us by either sending us an email or message which describes the issues that you have experienced. Once we receive your request, we will perform a detailed review of your case, and respond via email. We might request for more information from you in our initial response.

Support is available during normal business hours, Monday to Friday 9:00am to 5:30pm Eastern time. Outside of these hours, we might be available to assist you on a best-efforts basis, depending on our availability.

In addition to the complimentary support that we offer through our software maintenance program, you can also purchase additional support tickets which can be used for any additional support requests that you might need to use.

Individual Ticket

$180 USD

  • One support request
  • Expires if not used within one year after the purchase

5-Ticket Package

$750 USD

  • Up to 5 (five) support requests
  • Expires if not used within one year after the purchase

It is important to note that our support ticket offering is mainly designed to help our clients resolve some relatively in-complex technical issues with their integration design and configurations that are not considered as a bug of our software. This offering is delivered remotely through email and/or online meetings only. This service is not designed for complex engagements that are more resource involved such as a full scale of performance tuning or an end-to-end ETL package design and development. For such scenarios, our Professional Services offering is the better option to consider. Please reach out to us by providing us the scope of work before placing an order of our support ticket in case you have any doubt.

It is also important to note that any unused support tickets will be confiscated if not used within a year from the date when the ticket is purchased. Please only purchase the ticket(s) when you are at the point that you and your team are ready to consume the ticket(s).

We use Stripe as our primary payment processor, Stripe is PCI compliant and your credit card information is never transmitted to our server, neither is it stored anywhere in our system. If you are unable to make an online purchase through our shopping cart system, please feel free to contact us for alternative payment options. We accept mailed check, money order, or wire transfer.

If you have any questions or concerns regarding the payment process, you can always contact us directly. We will be more than happy to assist you.