At KingswaySoft, we strive in providing the best possible customer service and support to our customers. Our primary goal is to make you as our customer or partner successful. We are always here to assist you if you require any assistance with a KingswaySoft product or feature. As our business grows, we are working hard to make more support resources available on our website.

Should you experience any problems or technical difficulties using your software, you are more than welcome to get in touch with us by either sending us an email or message which describes the issues that you have experienced. Once we receive your request, we will perform a detailed review of your case, and respond via email. We might request for more information from you in our initial response.

Support is available during normal business hours, Monday to Friday 9:00am to 5:30pm Eastern time. Outside of these hours, we might be available to assist you on a best-efforts basis, depending on our availability.

In addition to the complimentary support that we offer through our software maintenance program, you can also purchase additional support tickets which can be used for any additional support requests that you might need to use.

Individual Ticket

$180 USD

  • One support request
  • Expires if not used within one year after the purchase

5-Ticket Package

$750 USD

  • Up to 5 (five) support requests
  • Expires if not used within one year after the purchase

If you have any questions or concerns regarding the payment process, you can always contact us directly. We will be more than happy to assist you.