Yes. All software products that you purchase from us come with a one-year maintenance service, which includes complimentary support. The complimentary support allows you to raise up to three (3) support tickets.
Yes, we do offer paid support if the complimentary support is not suitable for you. The paid support is offered at the price of USD $180 per one support request/ticket, or $750 for an annual support contract which allows you to submit up to 5 support requests.
Yes, certainly. Our paid support is not limited to licensed users.
No, if the issue is deemed to be a defect of our software, it will not be considered as a support request.
We do not provide fixes for previous release versions of our software. If you are using an older version of our software and come across a bug we will first ask you to try the latest version of our software as it is likely something already addressed in a newer release. Any bug fixes we make are automatically added to the next public release of our software.
The best way to reach support is to send an email to firstname.lastname@example.org with a detailed description of the issues or challenges that you have experienced. Any additional information that might help identify the problem would be appreciated, such as a screenshot of the error, the version of software that you are using, etc.
No, technical support is free for KingswaySoft partners.