Addressing Connectivity Barriers
Connecting Zendesk with your internal systems often introduces challenges such as:
Delivering Exceptional Data Solutions
The JDBC Driver Pack enables Java developers to interact with Zendesk data
using familiar structured queries while maintaining full API-based connectivity.
Database-like Structure
Query tickets, users, organizations, groups, and custom fields without manually managing API endpoints.
JDBC Standards Compliance
Compatible with JDBC 3.0 and 4.0 for integration with Java-based tools and platforms.
Secure Authentication
Supports API token and OAuth authentication for controlled access.
Performance Optimization:
Built-in support for pagination, caching, and metadata discovery to enhance data retrieval.
Benefits for Your Business
Unified Support Insights
Combine Zendesk data with BI and reporting tools to analyze performance across agents, issues, and queues.
Simplified Data Access
Enable structured, SQL-like interactions with support records to streamline reporting and system automation.
Streamlined Features for Developers
Quick Setup
Easily configure JDBC URLs with minimal effort through a straightforward setup process.
SQL Query Support
Execute SELECT, INSERT, UPDATE, DELETE, and UPSERT operations.
Advanced Query Capabilities
Leverage metadata discovery, prepared statements, and optimized execution.
Performance Optimization
Adjust caching and query timeouts while utilizing connection pooling for better efficiency.
Secure Access Management
Utilize API tokens for secure authentication without complex configurations.
Compatible with Leading JDBC Tools
Work with DbVisualizer, DBeaver, Squirrel SQL, and other JDBC-supported platforms.
The Smart Solution for Zendesk Connectivity
Work with Zendesk support and ticketing data through
structured queries using JDBC Driver Pack.
Our JDBC Driver Pack provides secure and efficient access to Zendesk, helping development teams manage ticket workflows, customer support records, and reporting tasks using an API-based structure presented in a familiar, database-like format.
More JDBC Connectors
Our JDBC Driver Pack includes a diverse selection of
drivers for seamless connectivity across business applications.
Browse JDBC Drivers
Active Directory
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Azure Table
BigCommerce
Brevo
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Chargebee
ClickUp
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Constant Contact
Dataverse
Dynamics 365 AX/FO
Dynamics 365 CE/CRM
Dynamics 365 Customer Insights
Dynamics 365 NAV/BC
Freshdesk
Freshservice
GetResponse
GitHub
Google Ads
Google Calendar
Google Classroom
Google Directory
Google Forms
Google Maps
Google People
GraphQL
HubSpot
Insightly
Intercom
Jira
Keap
LDAP Directory
Mailchimp
Microsoft Graph
Monday.com
Outreach
Salesforce
Salesforce Pardot
ServiceNow
Shopify
Stripe
Xero
Zoho Bigin
Zoho Books
Zoho Campaigns
Zoho CRM
Zoho Desk
Zoho Inventory
Zoho Invoice
Zoom
Zuora
FAQ
The driver allows full CRUD (Create, Read, Update, Delete) and UPSERT operations on key Zendesk entities like Tickets, Users, Organizations, and various custom objects, treating them as relational tables.
The driver supports three primary authentication modes: API Token (requiring username and token), OAuth Authorization Code (for user-based authentication flow), and OAuth Client Credentials (for server-to-server authentication).
The Subdomain option is essential as it specifies the unique URL prefix of your Zendesk account (e.g., “subdomain” in subdomain.zendesk.com), which is required for the driver to establish a connection to the correct instance.
UPSERT is a combined operation that inserts a new record or updates an existing one if a key (such as an external_id or email for users) is found. It simplifies synchronization processes by handling both actions in a single SQL call.
The default API Throttling Rate is 0 (disabled by default), and the default ThrottleRateUnit is set to PerMinute. This configuration controls how many API requests are sent per minute to help avoid hitting Zendesk’s rate limits.
Get In Touch
If you would like to know more specific details about our solutions, or if you have any suggestions about our product offerings, we are always here to listen and help!
Contact Us