Java Connectivity with Freshservice

via JDBC Driver Pack

Query tickets, assets, and user records from Freshservice with SQL-style queries. KingswaySoft's JDBC Driver Pack provides structured, database-like access.

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Freshservice Data Solution
Freshservice JDBC Connectivity

Addressing Connectivity Barriers

Connecting Freshservice with your internal systems can present challenges such as:

  • Complex API Model: Freshservice exposes data across multiple endpoints for tickets, requesters, departments, and assets, making unified access difficult without structured query support.

  • Data Fragmentation: Managing ITSM data across categories, priorities, and SLA policies requires consistent access patterns to support reporting and operational decisions.

  • Rate Limitations: API usage thresholds may affect performance during large-scale data operations or automation tasks.

  • Authentication Needs: Integration requires secure authentication using API keys or OAuth, which may complicate access configuration in Java applications.

Delivering Exceptional Data Solutions

The JDBC Driver Pack enables developers to interact with Freshservice data
using structured queries while maintaining full API integrity and secure access.

Structured Access

Query Freshservice records such as tickets, agents, departments, and changes using SQL-like syntax mapped to API structures.

JDBC Standards Compliance

Fully compatible with JDBC 3.0 and 4.0 specifications, suitable for use with Java applications and JDBC-compliant tools.

JDBC Standard Compliance
Secure Authentication

Secure Authentication

Supports API key and OAuth authentication models for controlled access to Freshservice data.

Performance Optimization

Supports metadata discovery, API pagination, and intelligent caching to optimize query execution.

Benefits for Your Business

Centralized View of IT Operations

Centralized View of IT Operations

Bring Freshservice data into reporting, BI, or ITSM dashboards for unified visibility on performance and asset management.

Improved Efficiency

Improved Efficiency

Enable structured, SQL-like interactions with support records to streamline reporting and system automation.


Streamlined Features for Developers

Quick Setup

Easily configure JDBC URLs with minimal effort through a straightforward setup process.

SQL Query Support

Execute SELECT, INSERT, UPDATE, DELETE, and UPSERT operations.

Advanced Query Capabilities

Leverage metadata discovery, prepared statements, and optimized execution.

Performance Optimization

Adjust caching and query timeouts while utilizing connection pooling for better efficiency.

Secure Access Management

Utilize API tokens for secure authentication without complex configurations.

Compatible with Leading JDBC Tools

Work with DbVisualizer, DBeaver, Squirrel SQL, and other JDBC-supported platforms.

The Smart Solution for Freshservice Connectivity

Connect your ITSM systems
using KingswaySoft's JDBC Driver Pack.

Our JDBC Driver Pack provides structured access to Freshservice data, enabling streamlined reporting, automation, and application development. It is ideal for organizations managing IT operations, support workflows, and service requests at scale.

See Solutions

Smart Solution for Freshservice Connectivity

Freshservice Connectivity with
KingswaySoft's JDBC Driver Pack

Download Purchase Help Manual

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If you would like to know more specific details about our solutions, or if you have any suggestions about our product offerings, we are always here to listen and help!

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