Integrate SharePoint
with ServiceNow

Data Solutions

Connect SharePoint and ServiceNow to support centralized file management, service documentation, and internal collaboration. Using KingswaySoft’s ETL-based integration, you can sync documents, knowledge articles, and metadata to ensure both systems are aligned and accessible to your teams.

SharePoint ToolkitSSIS Productivity Pack

SharePoint with ServiceNow Integration

Sample Integration Use Case

Centralize Documentation for Service Management

Centralize Documentation for Service Management

Your organization uses ServiceNow for managing incidents and service requests, while SharePoint holds related documents such as SOPs and reference materials. You want to link documentation directly to tickets for efficient resolution.

  • Upload or modify documents in SharePoint: Tagged by department, document type, or request

  • ETL workflow matches records to ServiceNow fields: Based on category or document metadata

  • Files referenced or attached in ServiceNow: Improves access to supporting documentation for tickets

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Advanced Data Workflows Across Systems

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Connect Service Records with Internal Knowledge

Connect Service Records with Internal Knowledge

Link SharePoint libraries with ServiceNow records to enhance visibility and reduce resolution time.

Improve Knowledge Article Management

Maintain a consistent library of updated procedures and how-tos by connecting document repositories.

Improve Knowledge Article Management

Aligned Data and Improved Workflows

Efficient operations through centralized file access.

Scenario Data Movement Business Outcomes
Link incident documentation SharePoint → ServiceNow Attach SOPs and troubleshooting guides to tickets
Sync change request records ServiceNow → SharePoint Archive change history with documentation
Transfer knowledge base articles ServiceNow → SharePoint Centralize support content for service teams
Pull incident attachments ServiceNow → SharePoint Store incident-related files in team libraries
Update document metadata SharePoint → ServiceNow Tag records in ServiceNow with related document info

System Compatibility

Integration Tools Built for Each System

Access the full suite of KingswaySoft’s SSIS Integration Toolkits
and the SSIS Productivity Pack under a single commercial license.

Comprehensive Integration Solution
Using Our SSIS Ultimate Edition

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SharePoint Integration Scenarios

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components connect enterprise platforms and services to support practical business processes.

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