KingswaySoft is a leading integration solution provider offering software solutions that make data integration affordable and painlessly easy. We are currently looking for a detail-oriented individual to join our team as a Client Services Specialist. In this role, you will be able to utilize your exceptional client engagement and analytical skills to deliver an unparalleled client success experience in their use of our software.
Required Experience:
- Bachelor Degree or equivalent qualification.
- 3+ years of previous software sales, account management, customer success or relevant experience in the technology industry.
Required Skills:
- Experience in using a software program to manage client engagements
- Strong critical thinking and problem-solving skills
- Excellent organizational and time-management skills with the ability to multi-task
- Strong presentation skills
- Flexible and able to work in a fast-paced team environment
- Knowledge of enterprise software, application systems, and database systems will be a huge plus.
- A self-motivated personality with a positive attitude
- Creative, and friendly personality
- Knowledge of software licensing is an asset
What do you actually do in this role?
- Process and respond to client inquiries or requests, including quotes, invoices, etc.
- Process software licensing requests including software license acquisitions, upgrades, co-terms, etc.
- Provide answers to pre-sales technical questions, including responding to RFPs, technical questionnaires, etc.
- Create and develop demonstration and training videos that illustrate and explain our software features
- Assist with and participate in client presentations by demonstrating some high-level features of our software through remote meetings
- Assist with marketing team on marketing campaign follow-up and reporting
- Contribute to the creation and maintenance of client services support tools to ensure effective client communications across the organization e.g. flow charts, scorecards, checklists, operation procedures, profile sheets, revenue tracker, etc.
- Coordinate and facilitate client trainings
- Train new staff as needed.
Who is KingswaySoft?
KingswaySoft is a leading integration solution provider offering software solutions that make data integration affordable and painlessly easy. We work with thousands of enterprise clients from over 100 countries including many Fortune 500 companies who rely on our solutions to integrate data with various application systems in order to drive their business efficiency and fully leverage their information assets. Client satisfaction and success is our number one priority which we deliver through unparalleled software and superior customer support.
What we offer?
At KingswaySoft, you’ll get to work with cutting edge technologies and gain access to the newest Microsoft technologies. We are a small but growing software company looking for individuals who are ready to grow with us and help shape the foundation of our company for future success.
We offer a flexible and casual work environment as well as on-the-job training to support your personal growth. You’ll also get many opportunities to contribute new ideas and we welcome your new perspective.
We are looking for someone who has potential. This is not a typical office admin position, we are looking for the right candidates who can play a role in helping grow our business by working with the team. You don't have to know everything about we are doing today, but you must be optimistic, detail-oriented, and able to get job done.
Why join KingswaySoft?
- You want to make an impact - We create the most sophisticated integration software in the industry, our software is used by thousands of enterprise clients in over 100 countries. At KingswaySoft, you have the opportunity to make a big impact if you excel in writing good software.
- You want to be continually challenged - We emphasize continual improvement within our organization. We always strive to create the highest quality software.
- You want to work with an exceptional team - Our team delivers; we pride ourselves in creating some most creative solutions in the market.
- You want an exciting career - You like a career that is creative, requires innovation to succeed, and is financially and personally rewarding.
- You like challenges - At KingswaySoft, you get the opportunities to create solutions that solve some of the most complicated integration scenarios, you will always find challenges in your development work.