Integrate and migrate data to and from Zendesk with any other application or data source including Active Directory, Microsoft Teams, Slack, and, Salesforce, to name just a few.
What other applications can you sync with Zendesk? Click here for more solutions.
Benefits of Data Integration with Zendesk: A Simple Use Case
A client creates a ticket in Zendesk, their support rep has deemed it to be a bug which they need to manually log in the bug tracking system and monitor both systems to keep both parties up to date. With Zendesk data integration, this process can be completely automated so the support rep does not need to enter repeating data into different systems. Additionally when an update is made in the bug tracking system, this can be automatically pushed to Zendesk to update the client.
Synchronize Data
Easily sync Zendesk with your CRM and other applications so client records are always up-to-date. Automatically bring more visibility across the organization so each team knows the status of relevant issues.
Streamline business processes by eliminating the need for repetitive work. When a ticket is created in Zendesk, automatically send the necessary information to appropriate applications and allow those applications to communicate directly with Zendesk without the need for manual entry.
Automate Business Processes
Replicate Data
Data Archival
Easily replicate data from Zendesk for data archival and warehousing requirements.
Data Analytics
Easily retrieve data from Zendesk so it is available for your choice BI and Analytics platform.
Zendesk components are available in SSIS Productivity Pack
Unique Features
- A simplified and secure connection manager makes it easy to communicate with Zendesk.
- Supports Zendesk's 55+ API endpoint objects.
- Retrieve data from Zendesk with several advanced filtering capabilities for further data retrieval refinement.
Technical Requirements
- Zendesk
- SQL Server Integration Services
- Azure-SSIS Integration Runtime
- Microsoft SQL Server 2019
- Microsoft SQL Server 2017
- Microsoft SQL Server 2016
- Microsoft SQL Server 2014
- Microsoft SQL Server 2012
- Microsoft SQL Server 2008 R2
- Microsoft SQL Server 2008
Zendesk data integration made easy
Our solution is easy to use, offering code-less integration between Zendesk and virtually any other application or database system. Our solution is built utilizing Microsoft SQL Server Integration Services (SSIS), a performant and flexible ETL platform, allowing your team to take advantage of the technologies and skills they already have. The drag-and-drop user interface makes it easy to set up powerful integration within a matter of minutes.
Our Zendesk integration solution is available within the REST components of our SSIS Productivity Pack, a large collection of premium and unique ETL tools to enable greater development productivity. We also offer several additional connectivity solutions to easily integrate Zendesk with applications such as Microsoft Dynamics 365, Salesforce, NetSuite, and many more.
See our full product offerings for more information.
Other SSIS Customer Service Components
Our Customer Service components make it easy to integrate with different services within the ETL process. Each service available has specific components that have been developed to work with all the intricacies of that particular customer service solution. In addition to Freshdesk, we support the following Customer Service applications:
