Freshdesk
Data Integration
via SSIS Productivity Pack
Integrate and migrate data to and from Amazon DynamoDB with any other application or data source including Microsoft Dynamics 365, SharePoint, Salesforce, and, Jira, to name just a few. These components allow developers to work with the complex non-relational data structure within SSIS as easily as if it were column data.
What other applications can you sync with Freshdesk?
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Often times when a client creates a ticket, other business applications are used in the pursuit of a resolution. With data integration for Freshdesk, these processes can be eased by keeping all relevant applications up to date, cohesively working with each other automatically.
Synchronize Data
Easily sync Freshdesk with your CRM, bug tracking tool, and other applications so client records are always up-to-date. Automatically bring more visibility across the organization so each team knows the status of relevant issues.
Automate Business Processes
Streamline business processes by eliminating the need for repetitive work. When a ticket is created in Freshdesk, automatically send the necessary information to appropriate applications and allow those applications to communicate directly with Freshdesk without the need for manual entry.
Replicate Data
Data Archival
Easily replicate data from Freshdesk for data archival and warehousing requirements.
Data Analytics
Easily retrieve data from Freshdesk so it is available for your choice BI and Analytics platform.
Freshdesk Data Integration
is available in the
SSIS Productivity Pack
Unique Features
- A simplified and secure connection manager makes it easy to communicate with Freshdesk.
- Supports Freshdesk's Tickets, Conversations, Contacts, Agents, Skills, Roles, Groups, Companies, Discussions, Solutions, Surveys, Satisfaction Ratings, Time Entries, Email, Products, Business Hours, and, Settings.
- Freshdesk Destination Component supports massive data manipulation of the following objects:
- Agents - Update or Delete an Agent.
- Companies - Create, Update, or, Delete a Company.
- Contacts - Create, Update, or Delete a Contact, or Make Agent.
- Conversations - Create a Note, Create a Reply, or, Update or Delete a Conversation.
- Discussion Comments - Create, Update, or, Delete a Comment.
- Discussion Forums - Create, Update, Delete, Monitor, or, Unmonitor a Forum.
- Discussion Topics - Create, Update, Delete, Monitor, or, Unmonitor a Topic.
- Forum Categories - Create, Update, or, Delete a Forum Category.
- Groups - Create, Update, or, Delete a Group.
- Satisfaction Ratings - Create a Satisfaction Rating.
- SLA Policies - Update an SLA Policy.
- Solution Articles - Create, Update, or, Delete a Solution Article.
- Solution Categories - Create, Update, or, Delete a Solution Category.
- Solution Folders - Create, Update, or, Delete a Solution Folder.
- Tickets - Create, Update, Delete, or, Restore a Ticket, or, Create an Outbound Email.
- Agents - Update or Delete an Agent.
Technical Requirements
- Freshdesk
- SQL Server Integration Services
- Azure-SSIS Integration Runtime
- Microsoft SQL Server 2019
- Microsoft SQL Server 2017
- Microsoft SQL Server 2016
- Microsoft SQL Server 2014
- Microsoft SQL Server 2012
- Microsoft SQL Server 2008 R2
- Microsoft SQL Server 2008
Freshdesk Data Integration Made Easy
Our solution is easy to use, offering code-less integration between Freshdesk and virtually any other application or database system. Our solution is built utilizing Microsoft SQL Server Integration Services (SSIS), a performant and flexible ETL platform, allowing your team to take advantage of the technologies and skills they already have. The drag-and-drop user interface makes it easy to set up powerful integration within a matter of minutes.
Our Freshdesk integration solution is available within the REST components of our SSIS Productivity Pack, a large collection of premium and unique ETL tools to enable greater development productivity. We also offer several additional connectivity solutions to easily integrate Freshdesk with applications such as Microsoft Dynamics 365, Salesforce, and many more.
See our full product offerings for more information.
Other SSIS Helpdesk / Customer Service Components
Our Helpdesk / Customer Service components make it easy to integrate with different services within the ETL process. Each service available has specific components that have been developed to work with all the intricacies of that particular helpdesk / customer service solution. In addition to Freshdesk, we support the following Helpdesk / Customer Service applications:
Facebook Messenger
GoToWebinar
ServiceNow
SurveyMonkey
Twilio
Zendesk
